What’s at stake when you let others step in your online footprint?
I wrote here about the possibility of something resembling agency through social networking / Web 2.0 / user-created content a short time ago. I am now in the fortunate position to be examining this issue first hand, as I’ve been asked to provide content for the Tazzu blog. My first piece there is going up simultaneously with this piece. On the Tazzu blog, I suggest that you monitor how others perceive your relationship with those whom you authorize to use your name, your goodwill, your reputation, your platform, etc. Here, I would like to get into a little more detail answering a specific question:
What is the difference between goodwill risks and liability risks with Web 2.0?
First some definitions:
From the Canadian Oxford Dictionary (1998):
Goodwill: 2. The established reputation of a business etc. as enhancing its value.
Liability: 2. A person or thing that causes one problems or puts something at risk.
From Black’s Law Dictionary (8th Ed., 1999):
Goodwill: A business’s reputation, patronage, and other intangible assets that are considered when appraising the business, esp. For purchase; the ability to earn income in excess of the income that would be expected from the business viewed as a mere collection of assets. Because an established business’s trademark or servicemark is a symbol of goodwill, trademark infringement is a form of theft of goodwill. By the same token, when a trademark is assigned, the goodwill that it carries is also assigned.
Liability: 1. The quality or state of being legally obligated or accountable; legal responsibility to another or to society, enforceable by civil remedy or criminal punishment.
Vicarious liability: Liability that a supervisory party (such as an employer) bears for the actionable conduct of a subordinate or associate (such as an employee) based on the relationship between the two parties.
From this, we can see that goodwill has to do with the perception of your enterprise, and liability has to do with getting into real legal trouble. How are they connected by this Web 2.0 stuff? Well, let’s look at that vicarious liability thing. It refers to being liable for what someone does in your name, and requires two parts. Continue reading



