Tag Archives: vicarious liability

Who carries your Web 2.0 banner?

What’s at stake when you let others step in your online footprint? Goodwill has to do with the perception of your enterprise, and liability has to do with getting into real legal trouble. How are they connected by this Web 2.0 stuff? … Being obnoxious, opinionated, or siding with one side of a contentious debate will not likely create more than a bad taste in the reader’s mouth. Being wrong, when you carry a banner of knowing better, can create a problem. Continue reading

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Does WOM or Social Network Marketing Create Agency?

With WOM and social network marketing, we move from getting people to wear branded clothing to transforming them into fans banding together to pontificate, not on the merits of your product, but on the social imperative of being a fan of the brand. … We do have something that looks a lot like agency… Once you let someone use the stuff you’re supposed to be protecting, and you let them use it to an extent that gives them a fair bit of potential power because of the near-instantaneous and viral nature of the networks used, you’re actually handing over some pretty hefty reins. Continue reading

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